Refund policy

Returns  

Due to the nature of fragrance products and hygiene considerations, opened or used items are not eligible for return unless defective. Returns must be requested within 14 days of delivery. Products must be unused and in original packaging unless confirmed defective.

Defective Products  

A product will be considered defective if it has:

• A leaking bottle  
• A faulty spray mechanism  
• Cracked or damaged glass  
• Incorrect item delivered  
  

Returns based on scent preference are not accepted unless verified as a factory fault.

Exchanges  

Exchanges are permitted only in cases of confirmed defects.

Return Shipping  

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing  

Approved refunds will be processed within 7–10 business days to the original payment method.